Last updated January 10, 2024
By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child's Personal Information from our Services.
We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Information We Collect
We may collect various types of personal information when you interact with our services. This may include:
- Contact information (such as name, email address, and phone number)
- Demographic information (such as age, gender, and location)
- Usage information (such as IP address, device information, and browsing activity)
- Payment information (such as credit card details)
We collect this information to provide you with a personalized and efficient experience when using our services. It helps us understand your needs, improve our services, and tailor our offerings to better meet your preferences.
How We Use Your Information
We may use the personal information we collect for the following purposes:
- To provide and maintain our services: We use your information to deliver the services you request, process transactions, and provide customer support.
- To communicate with you and respond to your inquiries: We may use your contact information to send you important updates, and notifications, and respond to your questions or requests.
- To personalize your experience and improve our services: We analyze the information we collect to understand your preferences and interests and to customize our services to provide you with a more relevant and personalized experience.
- To process payments and fulfill orders: If you purchase our services, we will use your payment information to process the transaction and fulfill your order.
- To detect and prevent fraud or other unauthorized activities: We may use your information to monitor and prevent fraudulent activities, unauthorized access, and to ensure the security of our services and users.
- To comply with legal obligations: We may need to use and disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. We use industry-standard security technologies and procedures to safeguard your data from unauthorized access, use, disclosure, alteration, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
You have certain rights regarding your personal information under the GDPR. These rights include:
- The right to access: You have the right to request access to the personal information we hold about you.
- The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- The right to erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
- The right to data portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another data controller.
- The right to object: You have the right to object to the processing of your personal information in certain circumstances, such as when we are processing your data for direct marketing purposes.
How to exercise your rights
Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such a person. If we receive your request from an authorized representative, we may request evidence that you have provided such an authorized representative with power of attorney or that the authorized representative otherwise has valid written authority to submit requests on your behalf.
Response Timing and Format
We aim to respond to a verifiable consumer request within 45 days of receiving it. If we need more time (up to 90 days), we will notify you in writing, explaining the reason for the extension. If you have an account with us, we will send our written response to that account. If you do not have an account, you can choose to receive our written response by mail or electronically. The disclosures we provide will only cover the 12 months before the receipt of the verifiable consumer request. If applicable, our response will also include an explanation of the reasons why we cannot comply with a request. For data portability requests, we will select a format that allows for easy use and transmission of your personal information between entities.
50 Hansford Drive
Brantford, Ontario, Canada
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.